CHM files

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  • #51
    P Hooper
    Member

    How do I get to use help – CHM files not registering/being opened by simpol. Have tried running ‘regsvr32 hhctrl.ocx’ but to no avail. Firefox won’t open help neither ie. Thanks

    #1505
    Michael
    Keymaster

    On 12/10/2010 16:31, Paul wrote:
    > How do I get to use help – CHM files not registering/being opened by
    > simpol. Have tried running 'regsvr32 hhctrl.ocx' but to no avail.
    > Firefox won't open help neither ie. Thanks
    >
    >

    Hi Paul,

    Which operating system are you using? CHM files are pretty standard.
    There was security update that affects chm files installed toa network
    drive though:

    http://www.helpscribble.com/chmnetwork.html

    That may be the issue you are facing.

    Ciao, Neil

    #1845
    P Hooper
    Member

    Following up your reply via the website (I thought the forum would email
    me when someone posted a reply) I have looked at the link you sent which
    has this helpful advice for developers:-

    Enable Customers to Read Your Help Files

    If your customers are having problems accessing your CHM files, you have
    the following options:

    1. Make them aware of the issues involving the security update 896358
    2. Make sure your software's installer installs CHM files locally rather
    than on the network. Then they will always work.
    3. Use the WinHelp format instead of HTML Help (CHM). You can make this
    choice in Project Options in HelpScribble. WinHelp HLP files are not
    affected by this security issue. WinHelp files work on every version of
    Windows. On Windows Vista and Windows 7, the WinHelp viewer is a separate
    download.

    I am aware of the security update but feel that getting into the registry
    is a bit over the top, as far as I am aware the install is ordinary and
    straight forward the only possible aberration being that it is located on
    a drive e: partition of my disk. Windows XP pro is in C: and is what I am
    using.

    Thanks for your help.

    Paul

    #1388
    Michael
    Keymaster

    On 21/10/2010 19:13, Paul wrote:
    > Following up your reply via the website (I thought the forum would
    > email me when someone posted a reply) I have looked at the link you
    > sent which has this helpful advice for developers:-
    >
    > Enable Customers to Read Your Help Files
    >
    > If your customers are having problems accessing your CHM files, you
    > have the following options:
    >
    > 1. Make them aware of the issues involving the security update
    > 896358 2. Make sure your software's installer installs CHM files
    > locally rather than on the network. Then they will always work. 3.
    > Use the WinHelp format instead of HTML Help (CHM). You can make this
    > choice in Project Options in HelpScribble. WinHelp HLP files are not
    > affected by this security issue. WinHelp files work on every version
    > of Windows. On Windows Vista and Windows 7, the WinHelp viewer is a
    > separate download.
    >
    > I am aware of the security update but feel that getting into the
    > registry is a bit over the top, as far as I am aware the install is
    > ordinary and straight forward the only possible aberration being that
    > it is located on a drive e: partition of my disk. Windows XP pro is
    > in C: and is what I am using.

    Hi Paul,

    The problem is that if you install to a network drive, this is the sort
    of problem that will occur. The only workaround I am aware of is to
    manipulate the registry to allow access to this file. That is a fairly
    standard thing to do in an installer, so I would suggest that you do it
    if you want to avoid problems. Test it of course first 🙂

    Ciao, Neil

    #1846
    P Hooper
    Member

    Re these CHM files – it is no good having followed instructions trying to
    get into help leads me to a circular error message presented by Internet
    Explorer which asks if I want to open or save the file – if I click open
    it just loops back to the same message.

    So I try and uninstall so that I can re-install in C: and there does not
    seem to be an uninstall program either in the program group nor via
    control panel.

    Do I just delete the whole installation directory or is there an elegant
    way. Thanks

    #1461
    Michael
    Keymaster

    On 15/11/2010 18:17, Paul wrote:
    > Re these CHM files – it is no good having followed instructions
    > trying to get into help leads me to a circular error message
    > presented by Internet Explorer which asks if I want to open or save
    > the file – if I click open it just loops back to the same message.
    >
    > So I try and uninstall so that I can re-install in C: and there does
    > not seem to be an uninstall program either in the program group nor
    > via control panel.
    >
    > Do I just delete the whole installation directory or is there an
    > elegant way. Thanks
    >
    >

    Are you saying that there was no entry in the Add/Remove program files
    thing? There should have been. All of the installers have equivalent
    uninstallers.

    If nothing shows up anywhere, just delete it and reinstall.

    Ciao, Neil

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