CHM files

[P Hooper]

How do I get to use help – CHM files not registering/being opened by simpol. Have tried running ‘regsvr32 hhctrl.ocx’ but to no avail. Firefox won’t open help neither ie. Thanks

[Michael]

On 12/10/2010 16:31, Paul wrote:
> How do I get to use help – CHM files not registering/being opened by
> simpol. Have tried running 'regsvr32 hhctrl.ocx' but to no avail.
> Firefox won't open help neither ie. Thanks
>
>

Hi Paul,

Which operating system are you using? CHM files are pretty standard.
There was security update that affects chm files installed toa network
drive though:

http://www.helpscribble.com/chmnetwork.html

That may be the issue you are facing.

Ciao, Neil

[P Hooper]

Following up your reply via the website (I thought the forum would email
me when someone posted a reply) I have looked at the link you sent which
has this helpful advice for developers:-

Enable Customers to Read Your Help Files

If your customers are having problems accessing your CHM files, you have
the following options:

1. Make them aware of the issues involving the security update 896358
2. Make sure your software's installer installs CHM files locally rather
than on the network. Then they will always work.
3. Use the WinHelp format instead of HTML Help (CHM). You can make this
choice in Project Options in HelpScribble. WinHelp HLP files are not
affected by this security issue. WinHelp files work on every version of
Windows. On Windows Vista and Windows 7, the WinHelp viewer is a separate
download.

I am aware of the security update but feel that getting into the registry
is a bit over the top, as far as I am aware the install is ordinary and
straight forward the only possible aberration being that it is located on
a drive e: partition of my disk. Windows XP pro is in C: and is what I am
using.

Thanks for your help.

Paul

[Michael]

On 21/10/2010 19:13, Paul wrote:
> Following up your reply via the website (I thought the forum would
> email me when someone posted a reply) I have looked at the link you
> sent which has this helpful advice for developers:-
>
> Enable Customers to Read Your Help Files
>
> If your customers are having problems accessing your CHM files, you
> have the following options:
>
> 1. Make them aware of the issues involving the security update
> 896358 2. Make sure your software's installer installs CHM files
> locally rather than on the network. Then they will always work. 3.
> Use the WinHelp format instead of HTML Help (CHM). You can make this
> choice in Project Options in HelpScribble. WinHelp HLP files are not
> affected by this security issue. WinHelp files work on every version
> of Windows. On Windows Vista and Windows 7, the WinHelp viewer is a
> separate download.
>
> I am aware of the security update but feel that getting into the
> registry is a bit over the top, as far as I am aware the install is
> ordinary and straight forward the only possible aberration being that
> it is located on a drive e: partition of my disk. Windows XP pro is
> in C: and is what I am using.

Hi Paul,

The problem is that if you install to a network drive, this is the sort
of problem that will occur. The only workaround I am aware of is to
manipulate the registry to allow access to this file. That is a fairly
standard thing to do in an installer, so I would suggest that you do it
if you want to avoid problems. Test it of course first 🙂

Ciao, Neil

[P Hooper]

Re these CHM files – it is no good having followed instructions trying to
get into help leads me to a circular error message presented by Internet
Explorer which asks if I want to open or save the file – if I click open
it just loops back to the same message.

So I try and uninstall so that I can re-install in C: and there does not
seem to be an uninstall program either in the program group nor via
control panel.

Do I just delete the whole installation directory or is there an elegant
way. Thanks

[Michael]

On 15/11/2010 18:17, Paul wrote:
> Re these CHM files – it is no good having followed instructions
> trying to get into help leads me to a circular error message
> presented by Internet Explorer which asks if I want to open or save
> the file – if I click open it just loops back to the same message.
>
> So I try and uninstall so that I can re-install in C: and there does
> not seem to be an uninstall program either in the program group nor
> via control panel.
>
> Do I just delete the whole installation directory or is there an
> elegant way. Thanks
>
>

Are you saying that there was no entry in the Add/Remove program files
thing? There should have been. All of the installers have equivalent
uninstallers.

If nothing shows up anywhere, just delete it and reinstall.

Ciao, Neil

[Author]

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