Delivery and Replacement Policy
All products are delivered by download only, unless otherwise stated. There are no hard-copy printed materials and no physical media. All products purchased can be downloaded again in the future (or in the case of pre-release products, the current or final pre-release version).
Refund and Cancellation Terms
At Superbase Software Limited we are very customer focused. We want you to enjoy working with our products. Unfortunately, we cannot refund a purchase for a downloaded software product once the registration key has been sent. We do comply with the The Consumer Protection (Distance Selling) Regulations 2000.
All pre-release products are set to timeout (normally one year after the date of compilation). All interim releases of a pre-release product are available to anyone that has purchased and registered that pre-released product. In some cases, owners of the pre-release that actively participate in the pre-release program and that provide useful information (as determined by the team at Superbase Software Limited), will be provided a complimentary copy of the final product as a reward.
Although we have every intention of completing and releasing products that are provided as pre-release products, it is not impossible that something can occur to prevent that from happening. In such a case, the final available release of the product will have any time out mechanisms removed, and will be made available to the purchasers of the pre-release version of the product.
Payment is accepted using British Pounds Sterling, Euros, and US Dollars when paying via credit card through our card clearing facility or via PayPal. Payment can also be made by electronic transfer (contact us for details) or via cheque if drawn against a UK bank for payment in Pounds Sterling.